This home and interiors brand offered considered, high-ticket items — with purchase journeys often spanning weeks or months. But their ad strategy treated all buyers the same, retargeting early-stage browsers with the same urgency-based messaging as high-intent shoppers. This mismatch between user mindset and ad delivery caused campaign fatigue and underperformance. ROAS was declining, and user drop-off rates were increasing.
Using ScoreMax, we mapped behavioural journeys across longer cycles — identifying not just interest, but stage of intent. We looked at signals like return visits to the same product category, frequency of basket building, and navigation depth. Users were clustered dynamically into stages like researcher, returning comparator, and ready to purchase. From there, creative was matched to user mindset: early-stage users saw inspiration content and lifestyle-led ads; late-stage users were given urgency cues, reviews, and stock notifications. Retargeting windows were also adjusted per user
+20%
increase in average order value
Dynamic
behaviour-driven ad frequency and timing
Reduced
reliance on catch-all remarketing